Question 1

Do I need to be at home during the service?

Accepted Answer

No, as long as we have access to the areas that need cleaning, we can complete the job without you needing to be there.

Question 2

How do I get a quote?

Accepted Answer

You can contact us by phone, message or fill out our contact us form. We will get in touch with you as soon as we can to dicuss your requirements.

Question 3

How do I pay?

Accepted Answer

We offer simple payment options inclduing bank transfer and cash after the work is completed. Payment details will be provided after your clean has been completed.

Question 4

Do you require payment upfront?

Accepted Answer

No. Payment is made after the service has been completed.
However, for larger or more extensive cleans, a deposit may occasionally be required in advance. This will always be discussed and agreed upon beforehand.

Question 5

When is payment due?

Accepted Answer

Payment is due within 24 hours of your clean being completed.
We kindly ask that payment is made promptly to help us maintain our reliable and efficient service schedule.

Question 6

Are you fully insured?

Accepted Answer

Yes, we are fully insured for all services, giving you complete peace of mind.

Question 7

What areas do you cover?

Accepted Answer

We cover Kinver, Cookley, Stourbridge, Kidderminster and surrounding areas. Even if  your location is listed, theres a strong chnace we're already working nearby.

Question 8

Will I be notified before you arrive?

Accepted Answer

Yes, we will contact you by text message up to 24 hours prior to your scheduled visit to confirm when we will attend. This ensures you're informed in advance an can provide access if needed.

Question 9

How quickly can you come out?

Accepted Answer

We aim to respond quickly and can usually arrange a visit within a few days depending on availability.

Frequently Asked Questions